Refund Policy

At Kathy's Clothing Store, we are wholeheartedly committed to ensuring your complete satisfaction with every purchase. We understand that, occasionally, issues may arise, and we have implemented clear and comprehensive policies to address them.

Damaged or Defective Products

We are pleased to accept returns in the unfortunate event of receiving damaged or defective products, or if, by chance, you happen to receive an incorrect item. In such cases, we will promptly and gladly issue a full refund.

We kindly request that upon receiving your order, you take a moment to inspect it carefully. Should you discover that the item is defective, damaged, or that an incorrect item has been delivered, please contact us without delay. This will enable us to conduct an immediate assessment of the issue, ensuring we take the necessary steps to rectify it to your utmost satisfaction.

Eligibility Criteria for Returns

To be eligible for a return and refund, please ensure the following criteria are met:

• The product must be returned within 7 days from the date of delivery.
• The item is returned in its original packaging with product tags intact.
• The product should remain unstitched, unused, and unaltered in any way.
• To expedite the processing of your return, we do require a photograph or videograph showcasing the damage.
• Additionally, please retain the receipt or proof of purchase.

Furthermore, please share the Order ID & return courier tracking ID to facilitate the refund process.

Upon receiving and inspecting your return, we will promptly notify you of the approval status for your refund. If your return is approved, the refund will be processed through your original payment method via Razorpay. Kindly note that the refund may take 3-7 business days to be credited from the date of the return's delivery.

Exchange Policy

Our exchange policy is designed to be straightforward, operating on a "No Questions Asked" basis. If your dissatisfaction with a product stems from appearance, color, or size-related issues, you have the option to select an alternative product from our collection.

To ensure a seamless exchange process, we kindly request that you promptly notify us of your exchange requirement as soon as you identify it. This swift communication allows us to reserve the desired items for you, ensuring their availability before they potentially become unavailable due to high demand.

Eligibility Criteria for Exchange

To be eligible for an exchange, please ensure the following criteria are met:

• The product must be returned within 7 days from the date of delivery.
• The item is returned in its original packaging with product tags intact.
• The product should remain unstitched, unused, and unaltered in any way.
• Additionally, please retain the receipt or proof of purchase.

Furthermore, please share the Order ID & return courier tracking ID to facilitate the exchange process.

Upon receiving and inspecting your return, we will promptly notify you of the approval status for your exchange. If your return is approved, your exchange order will be swiftly dispatched.

Return Process

We kindly request that you obtain prior authorization before sending items back to us. Unapproved returns cannot be accepted. Your cooperation is greatly appreciated.

Initiating a Return

To commence the return process, please contact us through any of the following channels:

• Phone: +91 7736491677 / +91 9074912348
• WhatsApp: +91 7736491677
• Email: customercare@kathysonline.in

Return Address

Processing Timeline

• Return Window: 7 days from the date of delivery
• Inspection Period: 2-3 business days after we receive your returned item
• Refund Processing: 3-7 business days after approval (credited to original payment method via Razorpay)
• Exchange Processing: 1-2 business days for dispatch after approval

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items that have been worn, washed, or altered
• Products with missing or damaged tags
• Customized or personalized items
• Intimate apparel and undergarments (for hygiene reasons)
• Items damaged due to misuse or normal wear and tear
• Products returned after the 7-day return window

Shipping Costs

• Damaged/Defective Items: We cover all return shipping costs and will provide a prepaid return label
• Size/Color/Style Exchanges: Customer is responsible for return shipping costs. We cover the shipping cost for sending the exchanged item
• Change of Mind Returns: Customer bears all shipping costs

Quality Assurance

At Kathy's Clothing Store, we take pride in the quality of our products. Each item undergoes careful inspection before dispatch. However, if you receive an item that doesn't meet our quality standards, we will:

• Accept the return without question
• Provide a full refund or exchange as per your preference
• Cover all associated shipping costs
• Investigate the quality issue to prevent future occurrences

Customer Support

Our customer support team is available to assist you with any questions or concerns regarding returns and exchanges:

• Business Hours: Monday to Saturday, 10:00 AM - 7:00 PM
• Response Time: Within 24 hours for emails and WhatsApp messages
• Languages Supported: English, Hindi, Malayalam

Additional Information

• All refunds will be processed in Indian Rupees (INR) through the original payment method
• For credit card refunds, please allow 1-2 additional billing cycles for the credit to appear on your statement
• We reserve the right to refuse returns that do not meet our eligibility criteria
• This policy is subject to change without notice. Please check this page periodically for updates