Privacy Policy

1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, shipping/billing address, payment information
• Order Information: Products purchased, order value, transaction details
• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on site, referring website

2. How We Use Your Information

• To process and fulfill your orders
• To communicate with you about your orders and account
• To provide customer support
• To improve our website and services
• To prevent fraud and ensure security
• To comply with legal obligations

3. Payment Processing

We use Razorpay for payment processing. When you make a purchase:

• Your payment information is processed directly by Razorpay and is not stored on our servers
• Razorpay may collect your payment card details, billing address, and other information necessary to process your payment
• Razorpay's privacy policy applies to their collection and use of your information (view Razorpay Privacy Policy)

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors (Razorpay) to complete transactions
• Shipping carriers to deliver your orders
• Service providers who assist with website operations, marketing, or analytics
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information only as long as necessary to:

• Provide you with services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Order information is typically retained for at least 5 years for tax and accounting purposes.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to certain processing activities
• Withdraw consent where applicable

To exercise these rights, please contact us at customercare@kathysonline.in.

7. Security Measures

We implement appropriate security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security assessments

However, no internet transmission is 100% secure. We cannot guarantee absolute security of your data.

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website with an updated date.